PRIVACY POLICY

Last updated: August 9, 2026

Enné Skin respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or purchase our products.

1. INFORMATION WE COLLECT

When you place an order, contact us, create an account or subscribe to our emails, we may collect information such as your name, email address, phone number, billing and delivery address, order details and other information you choose to provide.

Payment information is processed through our payment service providers. We do not need to store your full payment card details ourselves.

2. HOW WE USE YOUR INFORMATION

We use your information to:

• Process and deliver your orders.
• Communicate with you about your orders and enquiries.
• Process payments and prevent fraudulent transactions.
• Provide customer support.
• Improve our website, products and services.
• Send marketing communications where you have agreed to receive them.

We only use personal information for lawful and relevant purposes and take reasonable steps to keep it accurate and secure.

3. SHARING YOUR INFORMATION

We may share necessary information with trusted service providers who help us operate our business, such as Shopify, payment providers, delivery and courier companies, website and technology providers, and other service providers where necessary to provide our services.

We do not sell your personal information.

4. MARKETING

If you choose to subscribe to our marketing emails, we may send you information about products, offers and updates from Enné Skin.

You can unsubscribe from marketing communications at any time by using the unsubscribe option in the email or by contacting us.

5. COOKIES

Our website may use cookies and similar technologies to operate correctly, remember your preferences, understand how visitors use our website and improve your shopping experience.

Some cookies may be provided by Shopify or other services used to operate our website.

6. PROTECTING YOUR INFORMATION

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, misuse, alteration or disclosure.

However, no online system can be guaranteed to be completely secure.

7. HOW LONG WE KEEP INFORMATION

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, complying with legal and accounting requirements, resolving disputes and protecting our business.

8. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have the right to ask us what personal information we hold about you, request correction of inaccurate information, request deletion where appropriate, object to certain processing, or withdraw consent where processing is based on consent.

To exercise a privacy right, please contact us using the details below.

9. CHILDREN'S INFORMATION

Our website is not intended for children to make purchases without the involvement of a parent or legal guardian. We do not knowingly collect personal information from children for purposes that are not permitted by law.

10. THIRD-PARTY SERVICES

Our website is powered by Shopify and may use third-party services for payment processing, delivery, analytics, marketing and other business functions. These providers may process information according to their own privacy policies and applicable laws.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements. The updated version will be posted on this page with a revised "Last updated" date.

12. CONTACT US

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

Enné Skin
Email: enneskin@gmail.com
Physical address: R36 Street, Tzaneen, Limpopo, 0850, South Africa

We will make reasonable efforts to respond to privacy requests and enquiries within a reasonable period.

This Privacy Policy is intended to explain how Enné Skin handles personal information and should be read together with our other store policies.